My Gift Voucher has not arrived. What should I do?
We are sorry to hear that your gift voucher did not arrive. There were well publicised issues with Royal Mail during December 2020, due to Covid which we reflected during the purchasing pages of our website. Sadly, this is out of our control and not a reflection of our normal service.
We are more than happy to resend voucher out again, but we cannot offer refunds as the vouchers were printed and posted.
As per the Royal Mail website:
During these unprecedented times, we continue to work hard to collect, process and deliver the UK’s mail. However, despite our best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding.
Find out more about changes to our services during this time.
International deliveries - We're working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected. Visit royalmail.com/internationalupdates for more information
Llanerch would like to thank you for your support and understanding to date, during difficult times that we are all experiencing.